Throughout the entire process, the FUSE team were professional, courteous, responsive, and practiced COVID safety protocols. They left me with an overall impression that the company is made up of hard-working individuals who practice that no-fuss, get it done mentality!

Estimation process was quick and their bid came at a fair price based on what was being quoted for a furnace and AC unit installation.

Ivan performed the work and he was putting in 9+ hrs over a couple of days to get it done. From the get go, Ivan provided me with an expectation of what was going to be done and how long it would take to be done. First day he was shooting to get the furnace up so we could have heat, but he wasn't able to finish in time. This was perfectly fine because he was providing me status updates every time I went out to see how things were going. I definitely appreciated the communication and could see he was putting in his best effort. One night he stayed longer than expected, and I didn't want him spending the evening working on our project so he offered to come back on the weekend, which I know would be in between other projects. Told him that was fine, but he ended up coming back sooner than expected and wrapped everything up without issue.

Also ended up getting the permits on the AC installation done with the city. Matt helped us through the entire process. He was in constant communication and provided assistance on what would need to be done to get the permitting process complete. Day of inspection, he came out early to double check our system and made sure we had the proper paperwork for the inspector. We passed without a hitch. Inspector commented that it was rare to see a representative from the installation company out with the homeowner during the inspection process. It gave me an added vote of confidence that I made the right decision in picking the FUSE team!