I had an issue with the hvac unit in my apartment (no hot/cold air). They were very timely in getting the diagnostic scheduled and the person who performed the diagnostic was friendly, professional, and found the issue. He said the office would be able to give me quotes for the two options of repairing the unit or replacing it, and that if I proceeded with either option the cost would be discounted by the amount I paid for the diagnostic, which sounded great. This was 2 weeks ago. I have asked for updates a couple of times and they have been very unresponsive. Still no quotes.
Update: I received the quote. The delay was due to the setup in my apartment being uncommon, but more visibility during the waiting period would have been appreciated. I am changing the review to 4 stars.
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Cyndy L.
Verified
I used this company a few months back and finally found the Yelp page to Review. GREAT COMPANY!!! After a bad experience with another company called "Appliance Mechanics" that came up from my basement carrying a CODE READER to tell me I needed a new drain pump on a 3 year old Maytag washer, I had FUSE SERVICE come out to actually use TOOLS to determine the problem. Highly Recommended. No shortcuts, not overpriced. Thanks again!!!
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Jodie
Verified
hired! job well done. price wasnt as hard as we expected. sleep better at night knowing grandma doesn't have carbon monoxide poisoning occurring!
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Juan B.
Verified
Alex came out to see if our cooktop could be repaired. It could but as he pointed out, repair would cost 3 times the cost of replacement since it was an antique. He gave us some good advice and was helpful and professional. Definitely recommend Fuse Services.
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Brian P.
Verified
Our furnace was squealing like it was losing a bearing. Fuse was able to come out the same day and take a look. The technician identified a failing draft inducer assembly and within a minute I had a digital quote sent to me with a breakdown of the fix cost. I electronically approved the work and the tech was able to verify they had the part in their warehouse and he could come back with it and install it later the same day. So the repair was fast, I don't think I paid too much, and, and the billing and estimate process was exceptionally pain free. What's not to like?
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Huy T.
Verified
They quickly came in and conducted a thorough evaluation of the furnace. The pricing was great compared to some of the others and their work was top notch.
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Tommy V.
Verified
Alex was friendly and professional. The washer pump replacement was done quickly once part was available. Customer service team was responsive and helpful. Value is reasonable for service provided.
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Natalia V.
Verified
Great experience with Fuse Service. Alex was professional, on time, and quickly fixed the issue. Honest, efficient, and reliable service. Highly recommend!
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David S.
Verified
Andrew arrived promptly and was polite and easy to work with. He explained what he was doing and what the problem was. He completed a complex repair that required moving a large refrigerator/freezer unit out from the wall to reach the back. He left the work area clean, and the repair was completely successful. We would be happy to work with this company again.
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Pradeep K.
Verified
T
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Lowell R.
Verified
Incredibly responsive and high integrity - came up with a cheaper fix than I was expecting - super professional - I would highly recommend
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Sultan A.
Verified
Quickly diagnosed the issue with the oven and replaced the faulty igniter in an hour!
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Danielle J.
Verified
Good responsible communication. Technician was professional and thorough.
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Charudatta Katdare
Verified
Fuse service was very professional throughout the whole process from scheduling the appointment after I reached out, till the installation was complete. Andy did the initial analysis and he was able to identify the issue and provide multiple solutions. After determining that new furnace was the best approach, received an affordable quote promptly and scheduled installation the same day. Gary did the installation in a professional way and navigated through tricky old wiring expertly. Once the installation was finished he tested everything and cleaned up well before leaving.
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Vu N.
Verified
Very good service. They diagnosed and fixed my parents furnace in the same visit.
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Susan Craig
Verified
Amazing services....Highly recommend.
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Parijat Bezbaruah
Verified
Great job by this team! Their price was reasonable, and the technician Andy was the best. I wanted to get my air heater replaced with a new one. These guys came with new parts and charged a very reasonable amount for labor. Before them most service providers were quoting 1.5k easily, and these guys did the same job under $600. Will use them again for other repairs. 1000% recommend their service :)))
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